What is the Return Policy for Pacific Fly Fishers?

We are happy to exchange or return items that don't meet your expectations, aren't the right size, are defective, etc. within a few guidelines that make things easy and fair for all. Our return and exchange policy is as follows:

1) We will accept returns and exchanges for items received at our store up to forty-five (45) days from the date of purchase with. All items must include a Return Form filled-out, printed and enclosed with the returned merchandise.

2) We only accept returns and exchanges for items that have been purchased from our store and will not accept items that are not accompanied by an order number, receipt, or other means of identifying that the product was purchased from out store.

3) Defective products can be returned or exchanged but we suggest that you contact us first by phone at (425)742-2402 to discuss the best way to handle it.

4) All items that have been purchased from Pacific Fly Fishers are returnable within 45 days as long as they are in new condition, have not been used, and, perferably, include the original packaging. Items that show signs of use and do not appear new will not be exchanged or allowed for returns.

5) Items that are returned for exchange (for example, you ordered a size 11 boot but are returning it to exchange it for a size 12) will be charged the shipping fees to send the exchanged item back to you.

6) If you have a problem that seems like an exceptional circumstance to these guidelines, please contact us and explain the situation.

To return or exchange items, please begin by filling out our Return Form completely. Once complete, print it, enclose it with your returned merchandise, and send it to the address on the return form. Items returned without a Return Form can easily be misplaced so please use the form for any items returned to us for credit or exchange.

What if I have a defective item or warranty repair?

Items that need "Manufacturer Warranty Repair/Replacement" should be sent directly to the manufacturer. Most manufacturers have information on their web sites on how to take care of this quickly and efficiently. This is particularly true of broken rods. All Manufacturer Warranty Repairs, including broken rods, that are sent to us will be shipped to the manufacturer for repair/replacement. Customers will be charged shipping fees to ship the rod to the manufacturer, the manufacturer's repair/replacement fee, and shipping fees to return the item to you.

If you have a defective item or warranty repair and you don't know who made the item, or need to return it to us for other reasons, you can send it to us by using the Return Form and indicating that the item is a Manufacturer Waranty Repair. We recommend contacting us first to discuss the best options for Manufacturer Warranty Repairs by calling us at (425)742-2402 or by email at websales@pacificflyfishers.com.

I received the wrong product in my order, what do I do?

Whoops! It's rare, but sometimes we ship the wrong product. If we sent you the wrong product, contact us with your order number and we'll send you a shipping label to return the product so that we can get you the correct item. If we sent you the wrong item because you accidentally ordered the wrong item, just treat it as a regular return, and our Return Form will tell you exactly what you need to do.